Help Center

Booking directly with a host or hotel can sometimes lead to challenges as you are solely reliant on their management. However, with our services as an intermediary, we ensure a seamless experience for your holiday or stay.

Our expertise lies in managing any issues that may arise during your stay. Should you encounter any difficulties, we promptly step in to find swift resolutions, sparing you the inconvenience of handling complaints after your holiday or stay.

Moreover, our extensive range of listings allows us to offer alternative accommodations, ensuring you have various options to choose from, guaranteeing a stress-free and enjoyable booking experience.

• Each listing undergoes thorough evaluation by our dedicated listing admin team.
• Every host is required to meet our stringent evaluation requirements.
• If a property’s quality drops below our standards, the listing will be temporarily suspended until the service level agreement is met

Our platform offers a diverse selection of accommodations, including houses, apartments, hotels, guesthouses, and lodges.

You can conveniently search for accommodations using popular city buttons, location filters, or by the specific type of property you desire.

Booking confirmation typically takes a few hours, but the exact duration may vary depending on the host. We always work closely with hosts to ensure timely responses and promptly inform you in case of non-availability.

Most major debit/credit cards and Paypal are accepted for convenient online payments. Cash payments are also accepted at our Harare offices located at 4 Ludlow Road, Newlands, Harare. Please note that office visits require appointments, and walk-ins may not be accommodated.

All prices are per night. For detailed pricing information, please refer to the full listing description.

Any additional charges are clearly stated in the listing. Some hosts may require a refundable deposit at check-in, so kindly review the individual booking requirements in the listing description.

You can easily message the us through the “send message” button on the listing page.

Each listing has its own custom cancellation policy determined by the individual property host. While we guide hosts to make reasonable policies, the host has the final say, and this will be communicated to you before making a booking.

Our goal is to physically verify all listings on our site. As the number of listings grows, verification may take time. To check if a listing is verified, look for the green check mark.

Leaving reviews is highly encouraged, as they serve as a form of quality control. Your feedback helps us and the hosts in providing and improving our services.

Occasionally, some listings may offer promotions or discounted pricing. For more details, please check with our customer service team.

You can send special requests to the host and allow time for their response. If you don’t receive a response, our customer service can assist you in chasing this on your behalf.

Yes, we have a dedicated customer support team available in different time zones to provide extended support. You can check the support availability by clicking on the chat button or send us an email, and we aim to respond within 4 hours.

Between 60-90 days, please check individual listing calendar

You need to be 18 years old and above to book a stay and all children are to be accompanied by an adult (18+). All properties require some form of identity verification, such as booking with a credit card or producing identification for cash payments.

Yes, host contact information will be provided after completing a booking.

Safety and security measures vary and can be discussed with the host, as each property is unique.

Please contact us at info@muhacha.com, and we will be delighted to provide you with more information on becoming a host and listing your property.